Policies

1. Customer Service Contact Details

Rinse, LLC. Customer Support

We’re here to help! Reach out to us through any of the following channels:

Email: support@rinse.agency
Address: Rinse, LLC., 19 E Citrus Ave. #201, Redlands, CA 92373, USA
Contact Form: Visit our website and click the button “Book a free consultation” to book a brief consultation call.

2. Return Policy and Process

Digital Services:

Due to the nature of digital services, we do not offer returns. However, we’re committed to your satisfaction and will work closely with you to make any necessary revisions to meet your project specifications.

Physical Goods:

Returns are accepted within 30 days of receipt. Items must be in their original condition.
To initiate a return, please contact our support team with your order number and reason for return. We will provide you with instructions and a return shipping label.

3. Refund and Dispute Policy

Refunds are considered on a case-by-case basis. If you are unsatisfied with our service or if a physical product is defective, please reach out within 30 days of project completion or product receipt.
Disputes should be directed to our support team, where we aim for resolution through mediation and understanding.

4. Cancellation Policy

Services can be canceled up to 48 hours before the scheduled start time without penalty. Cancellations made after this period may incur a fee, not exceeding 25% of the service cost.
For ongoing projects, please refer to your service agreement for specific cancellation terms.

5. Legal or Export Restrictions

Rinse, LLC. complies with all local, state, and federal laws governing our services and products. International clients should be aware of any additional duties, taxes, or restrictions that may apply.

6. Terms and Conditions of Promotions

Promotional offers are subject to terms and conditions. Eligibility, participation methods, and limitations are specified in each promotional communication. Offers are valid until the specified expiration date.

7. Transaction Currency

All transactions are processed in United States Dollars (USD).

8. Security Capabilities and Policy for Transmission of Payment Card Details

We adhere to the highest standards of payment security, including encryption and compliance with the Payment Card Industry Data Security Standard (PCI DSS).

9. Consumer Data Privacy Policy

At Rinse, LLC., we respect your privacy and are committed to protecting your personal information. Our policy outlines the collection, use, and safeguarding of your data, in accordance with the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) for our international clients.